Introduction

At Phoenix Pallet Liquidation, customer satisfaction is our top priority. We strive to provide high-quality products and services. However, if you are not completely satisfied with your purchase, our Refund and Return Policy outlines the terms and conditions for returning items and receiving a refund.

Returns

1. Eligibility for Returns

   • Items must be returned within 15 days from the date of delivery.
   • Products must be in their original condition and packaging, with all tags and labels attached.
   • Items that are damaged, altered, or show signs of use may not be eligible for a return.

2. Non-Returnable Items

   • Clearance items or final sale products.
   • Gift cards and promotional items.
   • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

3. Return Process

   • Contact our Customer Service team at info@phoenixpalletliquidation.com to initiate a return.
   • Provide your order number, details of the item you wish to return, and the reason for the return.
   • Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
   • Securely pack the item and include the RMA number inside the package.

4. Return Shipping

   • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
   • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

1. Refund Eligibility

   • Once your return is received and inspected, we will send you an email notification.
   • We will also notify you of the approval or rejection of your refund.

2. Refund Processing

   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14-21 days.
   • Please note that it may take some time for your bank or credit card company to process and post the refund to your account.

3. Partial Refunds

   • In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@phoenixpalletliquidation.com arrange an exchange.

Late or Missing Refunds

• If you haven’t received a refund within the stated time frame, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and still have not received your refund, please contact us at [Email Address].

Contact Us

For any questions or concerns regarding our Refund and Return Policy, please contact us:

Phoenix Pallet Liquidation

Thank you for shopping with Phoenix Pallet Liquidation. We appreciate your business and are committed to providing you with the best possible service.