1. Introduction

Welcome to Phoenix Pallet Liquidation. Our Shipping Policy outlines the terms and conditions for the shipment of products purchased from our website phoenixpalletliquidation.com (the “Site”). By placing an order with us, you agree to comply with this Shipping Policy.

2. Shipping Methods and Rates

1. Shipping Methods: Shipping options may vary depending on your location and the products you have ordered.

2. Shipping Rates: Shipping costs are calculated based on the weight of the products in your order, the shipping destination, and the selected shipping method. Shipping rates will be displayed at checkout before you complete your purchase.

3. Processing Time

1. Order Processing: Orders are typically processed and shipped within 1- 5 business days of receiving payment, excluding weekends and holidays. However, processing times may vary depending on product availability and order volume.

2. Order Confirmation: Once your order is processed, you will receive a confirmation email with your order details and tracking information.

4. Delivery Timeframe

1. Delivery Estimates: Delivery times may vary depending on your location, shipping method, and carrier delays. Estimated delivery times will be provided at checkout based on the selected shipping method.

2. Delays: While we strive to deliver orders promptly, we are not responsible for delays caused by unforeseen circumstances such as weather, natural disasters, carrier issues, or other events beyond our control.

5. Order Tracking

1. Tracking Information: Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment and track its progress online.

2. Tracking Updates: Please note that tracking information may not be immediately available after your order is shipped. It may take up to 5 business days for tracking updates to appear in the carrier’s system.

6. Shipping Restrictions

1. International Shipping: At this time, we only offer shipping within the United States. We do not ship internationally.

2. PO Box Addresses: We do not ship to PO Box addresses. Please provide a valid street address for delivery.

7. Shipping Changes or Cancellations

1. Change Requests: Once an order is processed, we are unable to make changes to the shipping address, shipping method, or order contents. Please review your order carefully before completing your purchase.

2. Cancellation Policy: Orders cannot be canceled or modified once they have been processed and shipped. If you need to cancel an order, please contact us immediately, and we will do our best to assist you.

8. Contact Information

If you have any questions or concerns about our Shipping Policy, please contact us at info@phoenixpalletliquidation.com.

Thank you for shopping with Phoenix Pallet Liquidation. We appreciate your business and hope you enjoy your experience with us.